A quality management system (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.
ISO 9001:2015, the international standard specifying requirements for quality management systems, is the most prominent approach to quality management systems. While some use the term “QMS” to describe the ISO 9001 standard or the group of documents detailing the QMS, it actually refers to the entirety of the system. The documents only serve to describe the system.
Implementing a quality management system affects every aspect of an organization’s performance. Benefits of a documented quality management system include:
These benefits offer additional advantages, including:
Each element of a quality management system helps achieve the overall goals of meeting the customers’ and organization’s requirements. Quality management systems should address an organization’s unique needs; however, the elements all systems have in common include:
The design and build portions serve to develop the structure of a QMS
The design and build portions serve to develop the structure of a QMS, its processes, and plans for implementation
Deployment is best served in a granular fashion by breaking each process down into subprocesses and educating staff
Control and measurement are two areas of establishing a QMS that are largely accomplished through routine
Review and improve detail how the results of an audit are handled. The goals are to determine the effectiveness and efficiency